Refunds and Returns

Change of mind returns and refunds

• The product is not one on which a change of mind return is available (see below).

If these requirements are not satisfied QBM reserves the right not to offer an exchange voucher or refund for change of mind returns.

Other returns and refunds

QBM will accept product returns and provide you with an exchange product or refund where:

• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• The product has not been opened, altered, tampered with, or damaged in any way;
• No refunds are available on services performed by QBM provided the report presented is in accordance with the quote supplied, or training is undertaken by the purchaser where the service or training can not be returned; and

You can present your QBM register receipt or other adequate proof of purchase.

Where you seek a refund for any item that was purchased as part of a 'deal', QBM may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

QBM reserves the right to:

Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

Please note:

• Refunds will be issued using your original payment method

Internet Privacy

We understand that when accessing our website or interacting with us online, the privacy and confidentiality of personal information is important to our customers. That's why we are committed to safeguarding the personal details you provide us.

The following explains what information we gather from you when you go to our website, how we use that information and how you can contact us for more information.

The information we collect

Each time someone visits our site, our web server collects the following types of information:

• The number of users who visit
• The date and time of visits
• The number of pages viewed
• How users navigate through the site

No attempts are made to identify anyone browsing our site. The data is captured so that we can accurately evaluate the quality of our content and make improvements for you.

How we use your information

The type of information we collect from you will depend on what online services you use. Details can be found in the terms and conditions of our products and services.
When applying for our products or services online we may request personal information such as your name and address, email address and contact phone numbers. We also tell you how we use the personal information we collect and how you can access it.

We guarantee not to give, lend or sell you information to any other party.
We may also use your email address to send regular communications about our services or legislation requirements and updates.

Permission to contact you

You can choose not to receive further emails from us by withdrawing your consent.

To do this, sign in to MyQBM  (so that we can identify you), then go to the Unsubscribe option in your Personal Setup and de-select the box that asks for your permission to contact you.

Securing your information

When we capture your personal information it is passed through our secure server using 128 bit encryption technology which scrambles the information to ensure it is protected over the Internet.

Stored information about you is further protected from unauthorised access through the use of multiple firewalls*, secure passwords and sign in processes.

Payments

• All payments will be made in Australian Dollars only.
• Acceptable credit cards are Visa and Mastercard only
• Debit cards are accepted
• All payments will be secured by 128 bit encryption technology

Delivery

• All costs and quotes given are inclusive of delivery costs
• Delivery shall be way of Australian Post addressed to the address provided in your order
• Delivery dispatch shall be made within 24 hours of verification of payment
• Customers should allow 7 days for delivery within Australia and 21 days for deliveries outside Australia
• If for any reason we are unable to deliver your order, you will be notified within 2 business days to arrange an alternate product or refund.

Contact us

If you feel that we have not lived up to our online privacy commitments or you have any queries relating to our policies, please email us. Our objective is to respond within our service standard of five working days.

Quality Building Management Pty Ltd
8/10 India Street
PO Box 1474
Capalaba DC  
Qld, 4157
Australia

As we plan to keep our statement on privacy current, this information can be subject to change. Please return periodically to review the latest on Internet privacy.

For more information about our commitment to securing your personal information read QBM's Privacy Policy