Our Commitments
At QBM, we are passionate about helping you achieve your legislative and reporting requirements. Our commitment to you involves the service you can expect, how we get things fixed, the different ways you can access our services, the products we provide and how we operate in a responsible and ethical manner.
It's all part of our determination to deliver "Ask Once" 100% of the time.
Our "Ask Once" 100% commitment
Our commitments show how we are focused on getting the important things right.
We ask our customers to tell us how well we're doing on service. Over the last year they've told us what they really want from a service provider:
- "Be available for me"
- "Be flexible"
- "Don't make me wait"
- "Value Me"
- "Don't give me the run around"
- "Solve issues quickly and fairly"
Our objective is to build on what we are already doing and exceed our goals for what you've told us are the important things. That's our "Ask Once" 100% commitment.
Accessible services
We ensure our products and services are accessible to all, including those living in remote locations.
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With the introduction of MyQBM, we have now made accessibility to your reports and any associated training available at your convenience and at your chosen locality.
Your privacy
We're committed to protecting your privacy whether you do business with us online or in person.
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Customer Relations
We recognise that feedback is the key to improving our products and services. Contact our office to pay a compliment or make a suggestion or complaint 8.30am to 5pm (EST time) Monday to Friday.
Help us improve our service to you. If you'd like to pay us a compliment or are dissatisfied with any aspect of the service you have received, please let us know.
- Phone our Sales and Marketing team on (07) 3823 3725
- Complete the online feedback form
- Or write to us at:
Customer Relations
Quality Building Management Pty Ltd
PO Box 1474
Capalaba DC, Qld, Australia
Whether you have a complaint or a comment, our aim is to ensure things get fixed quickly and fairly.
Making a formal complaint
We recognise that sometimes things don't go as well as they should. If you have a complaint, let us know so we can fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.
Dispute resolution
We expect that our frontline staff, managers or Customer Relations team will completely resolve the issues you raise. If however, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact our General Manager.
Our liability
Except to the extent required by law, you agree that QBM, its related corporations and their directors, officers, employees, agents, contractors, service providers, successors or assigns will not be liable for any losses, damages, liabilities, claims or expenses whatsoever arising out of, or in any way related to, the use of this site or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information.
If we provide any goods or services via this site and are in breach of a condition or warranty which is implied by law and cannot be excluded, our liability (and that of the other persons listed above) is limited, to the maximum extent possible, to one of the following at our option:
- the supply of goods or services again;
- the repair of goods; or
- the payment of the cost of having the goods or services supplied again or repaired.
Variations to terms and conditions
These are the current terms and conditions. We may at any time vary these terms and conditions by posting the varied terms and conditions on this site. You agree that this provides you with sufficient notice of the variation. If any variations are made that will adversely affect you, we will try to give you as much prior notice as possible. However, all variations are effective from the time of posting unless stated otherwise.